Terms of Use | Shoeholic Planet

Terms of Use


Welcome to Shoeholic Planet’s website observed as “this Site or Site” during this terms of use. Shoeholic Planet, a provides product (women shoes) and services (personal website account) to you (customer).

The use of this website is subject to the subsequent terms and conditions of use and sale (“Terms”) and every one applicable laws. If you are doing not consider any or all of the Terms printed herein, please don’t use this website. Shoeholic Planet provides you access to the present website subject to your compliance with the Terms herein.


Subject to the Terms of Use of this Site, we here grant you a revocable access to and use this website just for the aim of buying women shoes only.

You shall not display through this Site or upload to this Site any Content or Material that ;

  1. infringes the copyrights, trademarks, or the proprietary rights of any person or entity;
  2. is threatening, defamatory, obscene, indecent, or might produce to any civil or criminal liability beneath international law; or
  3. includes any trap doors, viruses, worms, or different harmful code.

Notice of change of Terms of Use

Shoeholic Planet reserves the correct to vary, modify, alter or otherwise update the Terms applicable to the present website at any time while not previous written notice and in its sole and absolute discretion.

However, we are going to give notice to registered users on any such modifications or updates to the present website (www.shoeholicplanet.co.ke) just by sending electronic mail to all registered users.

Your continuing use of this Site following any such modifications or updates can represent your acceptance of the new Terms of Uses.

Regional Coverage

Shoeholic Planet’s products and services offered through this website (“Products”) are NOT limited to people who reside in African Continent. We ship to some countries outside Africa. Kindly contact Us for more information.

Products & Payment

The availability of sure product is also restricted and/or not be offered for immediate delivery. Shoeholic Planet could stop to put on sale Product(s) offered at any time while not previous notice in its sole discretion. Within the event that Shoeholic Planet is unable to deliver a Product(s) ordered, Shoeholic Planet is going to give notice via e-mail and contact you, to permit you to keep up your Order subject to a revised delivery time if and once the merchandise (shoes) becomes offered. All costs are subject to vary.

Here are the steps for you to shop and successfully buy a pair of shoes on this Site:

  • Add to Shoes to Cart by pressing “Add to Cart” button
  • Registering an Account with us or Login to your Account with us (My Account)
  • Checkout Order and Proceed with payment
  • Get Order Confirmation, Invoice and Receipt via Website and Email

As previously mentioned, this Site and its contents are NOT to be construed as an offer to sell any product or service. Orders are not binding on Shoeholic Planet until accepted by Shoeholic Planet. Shoeholic Planet’ acceptance of your Order will be evidenced by a return e-mail from Shoeholic Planet to your registered e-mail address indicating that your Order and Payment has been accepted.

If your Order is NOT accepted we guarantee money back within 24hrs depending on mode of payment since some methods may take time to process. If you do NOT receive your money back within 24hrs Kindly contact us at info@shoeholicplanet.co.ke or Call us at +254 700 217 767

All prices and Product orders are quoted and will be processed in ANY currency depending on which option you choose. We allow purchase payments through Safaricom M-PESA™, Paypal™, Western Union™, Pesapal™

Shoeholic Planet may provide its website a Currency Switch/ Converter, we strive to provide accurate Product and pricing information which gets updated every hour, although errors may occur on Currency switch. Shoeholic Planet reserves the right to correct any errors in pricing or Product information and to modify the prices of Products, at any time, without prior notice.

It is with this term that, Shoeholic Planet cannot confirm the price of a Product until after you submit an Order for the Product. In the event that the price or related information of a Product as described on the Site and/or the “Order Confirmed” section of the Order processing section of the Website is incorrect due to an error in pricing or product information, Shoeholic Planet may, in its sole discretion, refuse or cancel the Order, whether before or after Shoeholic Planet’ acceptance thereof. If there is such an error in pricing, Shoeholic Planet may cancel the Order and reverse any charges that have been applied and contact you to request that you place a new Order for the Product at the correct price.

By using this Website you consent to the exchange of information and documents between you and Shoeholic Planet over the Internet or by e-mail, and you agree that these Terms, together with any applicable Order confirmation(s) accepted by Shoeholic Planet in electronic form shall be the equivalent of an original written paper agreement between you and Shoeholic Planet.

You further agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy legal requirements that such communications be in writing.



Shoeholic Planet reserves the right, in its sole discretion, to limit quantities sold, terminate user accounts and to refuse or cancel any Order even if the Order has already been submitted, whether or not the Order has been confirmed or accepted and whether or not your credit card or pay account has been charged. In the event that your Order is cancelled after your payment has been processed, Shoeholic Planet will issue a full refund to you.

Terms of payment for Products purchased through this Website shall be determined in Shoeholic Planet’ sole discretion. Payment shall be made by credit card or Mobile Money Transfer unless another pre-arranged method of payment has been accepted by Shoeholic Planet in advance. Any payment made by credit card or other means shall be subject to the approval of the financial institution that has issued the credit card or other method of payment.

User Accounts & Membership

Any person who wants to purchase on this Site MUST be a member of this Site. You can apply for membership using your social media account. Only a member of this Site has access to reward points and gift cards. A member can change his/her profile picture to any picture desired and many other exclusive services and products. A member is responsible for his/her own communications, including the transmission, posting, and uploading of information and is responsible for the consequences of such communications to this Site.

Reward Points & Gift Cards

Rewards points (“Points”) will be issued to you in respect of purchase transactions at our online store – this Site. Points will be awarded at the following rate: 1 Point per 50 Ksh or its equivalent in you respective currency. A table of Discounts will be shared as a downloadble document to Members with over 250 points. Gift cards will be awarded at Shoeholic Planet’s discretion depending on Reward Points accumulated. This will be advertised on our social media accounts. For any queries concerning gift cards and reward points please raise a ticket with us.

Closure of Website

Shoeholic Planet may for any reason in its sole discretion and without notice to you, terminate, change, suspend or discontinue this Website or any aspect of it and or your use of it and Shoeholic Planet shall not be liable to you or any other third party for doing same.

Shoeholic Planet may also impose rules and or limits on the use of this Website or restrict your access to all or part of it without notice or liability and in its sole discretion. All rights not expressly granted in these terms shall be deemed to be and are reserved to belong to Shoeholic Planet.


Shoeholic Planet may use “cookies” to track your preferences and activities on the Shoeholic Planet Website. Cookies are small data files transferred to your computer’s hard-drive by a website. They keep a record of your preferences making your subsequent visits to the website more efficient. Cookies may store a variety of information, including, the number of times that you access a website, your registration information and the number of times that you view a particular page or other item on the website.

Please see your browser’s help files for details on how to block cookies, how to know when you have received cookies and how to disable cookies completely. Without cookies, some of the website’s functions may however not be available, and the user will lose some of the benefits of the website.

The use of cookies is a common practice adopted by most major websites to better serve their clients. Most browsers are designed to accept cookies, but they can be easily modified to block cookies. See links below:-


Firefox – https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

Chrome – https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl=en

Opera – http://www.opera.com/help/tutorials/security/cookies/

Safari – https://support.pearson.com/getsupport/s/article/Safari-Accept-Cookies


Last updated: Sep. 2, 2016

All Product returns are subject to Shoeholic Planet’ Return Policy attached to every order confirmation, the Terms of which are deemed to be incorporated herein.